Troubleshooting

1. Application fails to bring up the initial login page

Remove the previous installation by going to the deployment manager and removing the deployment. Once it is removed then reinstall the software from the marketplace using the same steps.

Email Us: support@trillo.io

removing-the-installation.png

2. Download error - The specified key does not exist

Sometimes, when files are ingested directly into the bucket (without using the file manager), the front-end gets out of sync. In that case, please follow these steps and see if you are able to download.

  1. Click the Group-Folders
  2. Press the 3-dotted button
  3. Click "Refresh Folder..."
  4. Wait until the process is complete (second diagram).
  5. Try the download again.

2-step-1.jpeg
2-step-2.jpeg